This morning, I received an invitation to Microsoft’s Interact 2008 conference that is taking place from April 8-10 in San Diego, California. Those of you who have been monitoring this blog for the past month know that I’ve been on the very-fast track to learning about Microsoft Unified Communications. Although we primarily are developing against Speech Server and Office Communications Server at this point, we envision writing some code against Exchange Web Services to bring e-mails into our CRM also, truly unifying communications. What gets me fired up is the fact that we truly have the ability to do whatever it is that we want to do. I’ve said it before and I’ll say it again: what I like most about Microsoft is that they give you a solid foundation, a blank slate, and then they step back and get out of the way. Our biggest problem is convincing the business people in our company that even though the sky is the limit, we need to contain things at a more manageable level.
If you’re headed to Interact 2008 and you work in the contact center space or are interested in call distributors, I’d love to take some time to meet up with you and chat one-on-one. If there is enough interest, we may even be able to form a small community of our own to address contact center concerns and OCS. It seems that we could all benefit by coming together and building a solid community. I will continue to blog about our experiences in developing a call distributor, blended predictive dialer, and other software, but we need to get more voices out there. Feel free to ping me on my blog through comments or by e-mailing me at definitejunkmail (yes, definitejunkmail) on GMail. I’ll reply back with my work e-mail so that we can stay in touch.
Looking forward to meeting some of you!
